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IncidentTrack Brick HR gaming suite

Security and surveillance reporting

Incident reports built for the card room floor.

IncidentTrack gives your security team one place to write the report, track who is denied entry, keep the evidence and hand a clean PDF to police or the Bureau. When an employee is involved, HR PaperTrail AI flags possible workplace violence.

Get started How it connects
  • Deny Entry and exclusion tracking
  • Involved-party profiles
  • Evidence in private storage
  • One-click PDF reports
Workplace Violence Detection AI

Workplace Violence Detected

May meet California’s Labor Code §6401.9 definition. Your team reviews it and decides.

AI Confidence Level 94%

The incident feed

Last night, at a glance.

Every incident is a card: its number, the badges that matter, who was involved and how many times they’ve been here before. Filter to deny-entry, exclusions, calls for service or workplace violence in one tap.

26-0147 Workplace Violence Deny Entry Police
Oct 4, 2026 · 9:42 PM Updated Oct 5, 8:10 AM

Involved Parties

WK Wade Kessler 3 incidents
TN Tommy Nguyen Employee
ER Elena Ruiz Employee
JH Jake Holloway Employee

Type

Physical Altercation

Location

Casino – Pai Gow

Table

#7

26-0146 Local Restriction
Oct 4, 2026 · 6:15 PM

Involved Parties

PR Priya Raman Employee
? Unidentified patron 1 incident

Type

Title 31

Location

Cage

Table

—

26-0145 Statewide Exclusion Deny Entry Called for Service
Oct 3, 2026 · 11:58 PM Updated Oct 4, 9:30 AM

Involved Parties

DP Dale Pruitt 2 incidents
JH Jake Holloway Employee

Type

Excluded Person on Property

Location

Main Entrance

Table

—

26-0144 Called for Service
Oct 3, 2026 · 7:20 PM

Involved Parties

RD Rosa Delgado Employee
? Patron (declined name) 1 incident

Type

Medical Assist

Location

Bar

Table

—

26-0143 Local Restriction
Oct 2, 2026 · 1:47 AM Updated Oct 2, 2:30 PM

Involved Parties

ER Elena Ruiz Employee
CM Carla Meade 2 incidents
RT Ron Tibbets 1 incident

Type

Suspected Collusion

Location

Casino – Poker

Table

#3

26-0142 Police
Oct 1, 2026 · 2:05 AM

Involved Parties

WK Wade Kessler 3 incidents
JH Jake Holloway Employee

Type

Disorderly Conduct

Location

Casino – Poker

Table

#5

DE

Deny Entry, statewide exclusion and local restriction show on the card, so the podium sees them first.

CFS

Called for service and police involvement are flagged, with the case number one click away.

WPV

Possible workplace violence glows red once HR PaperTrail AI flags it for your review.

The Security Services Incident Report

One report, start to finish.

Officers fill in what happened. IncidentTrack keeps it in the shape investigators, the Bureau of Gambling Control and your insurer expect to read it.

  1. 01

    Numbered, timestamped, gaming-aware

    Every report gets a YY-NNNN number and the fields a card room actually needs: Table #, Statewide Exclusion, Local Restriction, Title 31, and the date the Bureau was notified.

  2. 02

    Every party, with a profile

    Patrons, guests and employees each get an involved-party profile: photo, physical descriptors, involvement and status. Employees come straight from your HR PaperTrail roster.

  3. 03

    Outside agencies on the record

    Police and fire case numbers, the officer and badge number, who called for service and whether follow-up is needed.

  4. 04

    A narrative investigators can follow

    Source of activity, investigation, conclusion and dispositional information, in the order an investigator reads them. Follow-up updates land on a timeline.

  5. 05

    Evidence that stays private

    Photos, video and documents attach to the incident in private storage, opened through signed links.

Security Services Incident Report

Redwood Crown Card Club

26-0147 Workplace Violence
Recorded By
Jake Holloway
Recorded
10/4/26 21:51
Incident Number
26-0147
Date/Time of Incident
10/4/26 21:42
Type of Incident
Physical Altercation
Location
Casino – Pai Gow
Table Number
7
Reported By
Elena Ruiz
Statewide Exclusion
No
Local Restriction
No
Date Bureau was Notified
10/5/26

Involved Parties

WK

Wade Kessler

Patron

Subject Denied Entry
TN

Tommy Nguyen

Employee · Pai Gow Dealer

Victim
ER

Elena Ruiz

Employee · Floor Supervisor

Witness
JH

Jake Holloway

Employee · Security Officer

Responder

Outside Agency

Agency
Police Department
Called for Service
Yes
Person Calling for Service
Jake Holloway
Police Case Number
26-118842
Officer Name
Ofc. M. Alvarez
Badge Number
4471
Followup Needed
Yes

Source of Activity

Floor Supervisor Elena Ruiz radioed Security after a patron at Pai Gow Table 7 became verbally abusive toward the dealer following a losing hand.

Investigation

Surveillance reviewed overhead coverage of Table 7 from 21:40 to 21:46. The subject stands, leans over the table rail and shoves the dealer at 21:42:18. Officer Holloway separates the subject at 21:42:40.

Conclusion

Subject escorted off property without further incident. Dealer declined medical attention and was relieved for the rest of the shift.

Dispositional Information

Subject placed on Deny Entry for one year (through 10/4/27). Police report taken on scene.

Updates

  1. Bureau of Gambling Control notified. Copy of report sent.

    10/5/26 8:10 AM · Jake Holloway

  2. Police case number 26-118842 added.

    10/4/26 10:20 PM · Jake Holloway

  3. Report created.

    10/4/26 9:51 PM · Jake Holloway

Attachments

● REC T7

T7-overhead-2140.mp4

Video · 6:02

subject-entry-cam.jpg

Photo

statement-e-ruiz.pdf

Document

Private storage · opened through signed links

Involved parties

Know who’s back on the floor.

Every patron and guest gets a profile with a photo and physical descriptors. Set a Deny Entry and IncidentTrack works out the end date. The people database keeps each subject’s history in one place and merges duplicates.

Statuses
Denied Entry, Cleared or Permanent Ban. Status follows the person across every incident.
Merge
Duplicate-person merge. “W. Kessler” and “Wade Kessler” become one record with one history.
Alerts
Repeat-subject alerts. New When a subject turns up again, the officer writing the report sees their history before they finish it.
WK

Wade Kessler

Denied Entry Patron 3 incidents
Age Range
35–44
Height
6' 1"
Weight
210
Eyes
Brown
Hair
Black, short
Marks
Tattoo, left forearm
Deny Entry duration

Deny Entry

End date calculated automatically

Start

10/4/26

Duration

1 year

Ends

10/4/27

Incident history

  • 26-0147 Physical Altercation Oct 4
  • 26-0142 Disorderly Conduct Oct 1
  • 26-0118 Verbal Threat to Staff Aug 22

How it connects to HR PaperTrail

Security writes it. HR sees it.

IncidentTrack and HR PaperTrail are built by the same team and talk to each other. The people in your reports are your real employees, and the incidents that involve them reach HR without anyone retyping a thing.

IncidentTrack

HR PaperTrail

  1. 01Your roster, every hour

    IncidentTrack pulls employees from HR PaperTrail every hour. Officers pick the real person, with their photo and position, instead of typing a name.

  2. 02Employee incidents go to HR PaperTrail

    When an incident involves an employee, IncidentTrack sends it to HR PaperTrail, so it is on that person’s record and in front of HR.

  3. 03AI flags possible workplace violence

    HR PaperTrail AI checks whether it may meet California’s §6401.9 definition and returns its verdict, confidence and reasoning to the report. Your team reviews it and decides.

Workplace Violence Detection HR PaperTrail AI

Workplace Violence Detected

May meet California’s Labor Code §6401.9 definition. Your team reviews it and decides.

AI Confidence Level 94%

AI reasoning

A patron threatened and then physically shoved an on-duty dealer at his table after losing a hand. This is an act of violence by a customer against an employee at work.

Detected 10/4/26 21:52 Returned by HR PaperTrail · saved with the incident

AI-assisted decision support. A person on your team reviews every flag. IncidentTrack and HR PaperTrail are software, not legal advice.

New in IncidentTrack

Less typing. More watching.

An AI report writer for the end of a long shift, and a live deny-entry board for the podium and the surveillance room.

New AI

AI report writer

Type or dictate rough notes the way you’d say them on the radio. The writer drafts the report: type, location, table, every party and their role, the outside agency and a clean narrative. The officer checks it, fixes anything, and files.

Rough notes

Dictation on

pt at pai gow 7 lost a hand, yelled at tommy then shoved him ~9:42. jake responded + walked him out. elena saw it. pd came, case 26-118842. 1 yr DE

Draft report

Draft · Incident 26-0147

Review before filing
Type of Incident
Physical Altercation
Location
Casino – Pai Gow · Table #7
Date/Time
10/4/26 21:42
Victim
Tommy Nguyen · Employee
Responder
Jake Holloway · Employee
Witness
Elena Ruiz · Employee
Outside Agency
Police · Case 26-118842
Disposition
Deny Entry · 1 year

Source of Activity

At approximately 21:42 a patron at Pai Gow Table 7 became verbally abusive toward Dealer Tommy Nguyen after losing a hand, then shoved him. Security Officer Jake Holloway responded and escorted the patron off property. Floor Supervisor Elena Ruiz witnessed the incident.

New

Live deny-entry board

Put it on the screen at the front podium or in surveillance. Everyone currently denied entry, excluded statewide or banned, with their photo, status and how long is left. It updates the moment a report changes someone’s status.

Reports and records

One click, one clean PDF.

Print or download a branded report for the police, the Bureau of Gambling Control, your insurer or counsel. Involved-party sheets print on their own. Nothing to reformat, nothing to retype.

Police Bureau of Gambling Control Insurer Counsel

Built for gaming

Statewide Exclusion, Local Restriction, Table #, Title 31 as an incident type, and the date the Bureau was notified, on every report.

Evidence stays private

Photos, video and documents are stored privately and opened through signed links, attached to the incident they belong to.

Lost & Found

  • Black leather wallet Bar · Oct 4 Returned to Owner
  • Prescription glasses Casino – Poker · Oct 3 On Hand
  • Car keys (fob) Parking lot · Sep 28 Surrendered to Third Party

Who it’s for

For the people who work the night.

Built for card rooms and casinos, where security, surveillance and management all need the same report.

Security officers

Write the report once, from the podium or the floor. Pick employees from the roster, add parties, attach photos and move on.

Surveillance

Add your review to the investigation, attach the clip, and see every prior incident for the same subject in one place.

Security directors and GMs

One feed of everything that happened overnight, the deny-entry list at a glance, and a branded report ready for police, the Bureau, insurers or counsel.

The Brick HR gaming suite

Three products. One team behind them.

HR PaperTrail for your people, IncidentTrack for your security team, CageCount for your cage. Use one, or run the floor on all three.

Write-ups, incidents, attendance points, licenses, shift reports and repairs for the whole team, on the record.

Explore HR PaperTrail

IncidentTrack

Security and surveillance incident reporting built for card rooms and casinos — with HR PaperTrail AI built in.

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CageCount

Drop boards, chip counts and cage reconciliation with automatic variance and two-person sign-off.

Explore CageCount

Get started

Put every incident on the report.

Tell us about your security operation. We’ll set up IncidentTrack with your locations, incident types and outside agencies, and connect it to HR PaperTrail.

White-glove setup. We import your roster for you.