Cage · 4:10 PM
Permit renewals tracked in a binder in the cage.
On the record
Every permit and license with its due date, renewal cycle and proof on file.
Card rooms & casinos
Built on a card room floor. Ready for yours.
HR PaperTrail grew up inside a California card room. Work permits, key employee licenses, Title 31, dealer errors, surveillance checklists and a floor that never closes come standard.
- Grave · Day · Swing
- Dealer-error incident types
- Key employee licenses
- Title 31 training
On California card room floors
The problem
Sound familiar?
Every card room runs on the same handful of headaches. We know, because we built this one inside of one.
Swing → Grave
A misdeal on swing, a dispute on grave, and three versions of what happened.
On the record
Dealer-error incident types for poker, blackjack, pai gow and baccarat, with involved and witness roles.
Supervisor’s drawer
Write-ups living in a supervisor’s drawer — until a hearing.
On the record
Write-ups signed on screen by the employee, supervisor and HR. Timestamped and on file.
Surveillance · 3:00 AM
Surveillance checks done, but never documented.
On the record
DVR checks, the key log and a key employee on duty, signed off in every shift report.
Table 7 · 9:40 PM
A shove at Table 7, and nobody sure whether it counts as workplace violence.
On the record
AI flags incidents that may meet California’s §6401.9 definition. Your team decides.
Break room
Three no-call no-shows, handled three different ways.
On the record
Your point rules, applied the same way for everyone — forgiven each clean month.
Compliance
Built to support the rules you already answer to.
Set up each requirement once: who it applies to, when it’s due after hire, how often it renews and whether proof is required. HR PaperTrail assigns it at hire and keeps the clock running.
Licensed through a tribal gaming agency? Track whatever licenses and certifications your commission requires, the same way.
Statuses shown are an example from our fictional demo property. HR PaperTrail is software, not legal advice.
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Card Room Work Permit
Gambling Control Act · B&P §19912
Each holder’s due date, annual renewal and proof document.
On fileElena Ruiz
Floor Supervisor
On file -
Key Employee License
B&P §19854
Supervisors and discretionary decision-makers, through every renewal.
Expires in 12 daysTommy Nguyen
Pai Gow Dealer
Expires in 12 days -
Title 31 / BSA training
Bank Secrecy Act
Assigned to cage and floor positions, renewing every year.
Past duePriya Raman
Cage Cashier
Past due -
TDA certification
Poker Tournament Directors Association
For anyone coordinating a poker tournament.
Action soonMarcus Bell
Poker Dealer
Action soon -
Responsible Gambling training
4 CCR §12462
Annual training, tracked for every employee it applies to.
On fileGrace Kim
Casino Host
On file -
BSIS guard card
Bureau of Security & Investigative Services
Guard cards and refresher training for security officers.
On fileJake Holloway
Security Officer
On file -
Harassment prevention
Gov. Code §12950.1
A recurring every-two-years requirement for supervisors and staff.
Every 2 yearsAll employees
Recurring
Every 2 years -
Workplace violence
SB 553 · Labor Code §6401.9
AI flags incidents that may meet the definition, and flagged entries export with the fields §6401.9 lists, names left out, for your team to review. Your team decides.
Flagged · 94%Table 7 incident
Swing · 9:40 PM
Flagged · 94%
The product
The modules a card room leans on.
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01 · Licenses & compliance
Permits and licenses, caught before they lapse.
Target a requirement to everyone, a department or a position. Due dates follow hire dates, renewals run on schedule, and the Expiring Badges report shows every gaming badge by days left.
- Action-required window before each due date
- Bulk apply with a preview first
- Proof documents on file
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02 · Incident logs
Every incident on the floor, on the record.
Involved and witness roles, locations, shifts and attachments. Dealer-error types come preloaded, private entries stay private, and AI flags possible workplace violence with a confidence score.
- Log it from a phone on the floor
- Private entries for sensitive cases
- Reasoning saved with the record
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03 · Write-ups & PIPs
Write-ups that hold up.
Counselings follow your escalation ladder and close with signatures from the employee, the supervisor and HR. PIPs run 7, 14, 30, 60 or 90 days with real milestones.
- Employee comments, in their words
- Printable, signed, timestamped
- Feeds the AI risk picture
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04 · Attendance points
Points, applied the same way for everyone.
Late, No Call/No Show, badge renewals and your gaming-compliance reasons each carry your point values. A point comes off each clean month, automatically.
- 30-day trend on every profile
- Badge-renewal point ladder
- AI-suggested adjustments a manager approves
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05 · Shift reports & time off
One handoff, every shift.
Grave, Day and Swing reports carry the narrative, the surveillance checklist, that shift’s incidents and the open repairs — emailed to the people you pick when the report closes.
- Checklists per department and shift
- Incidents and repairs in the footer
- Reopen only with permission
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06 · Repair & maintenance
Shufflers, cameras, chairs — fixed and costed.
A QR sticker on every machine. Anyone scans, snaps a photo and reports it. Tickets move through 12 statuses and 5 reminder rules so nothing goes stale.
- Safety-hazard flag alerts managers
- Vendor, parts and labor on the ticket
- Lifetime repair cost per machine
A night on the floor
From swing shift to morning review.
One night at Redwood Crown Card Club, the fictional card room we use for demos. Every name below is made up; every screen is real.
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· Swing
A patron shoves the dealer at Table 7.
After losing a hand, a patron threatens Tommy Nguyen and shoves him. Jake Holloway from Security steps in. Elena Ruiz, the floor supervisor, logs it from her phone before the table reopens.
IncidentPatron altercation — Table 7
TN Tommy Nguyen InvolvedJH Jake Holloway InvolvedER Elena Ruiz Witness -
· Swing
The AI reads it before she pockets her phone.
The entry is flagged as one that may meet California’s §6401.9 workplace-violence definition, with a confidence score. The reasoning is saved with the record. Your team decides what happens next.
Patron altercation — Table 7
AI- Workplace Violence
- Detected
- AI Confidence
- 94%
Reasoning saved with the record · your team decides
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· Swing → Grave
Swing hands off to Grave.
Jake Holloway closes the Security and Surveillance shift report: the narrative, the surveillance checklist and the Table 7 incident in one handoff — emailed to Sam Ortiz and Danielle Okafor before he clocks out.
Shift report · Security · Swing
Closed- Check DVRs for missing footage
- Check Key Log and Key Box
- A Key Employee on duty all shift
- Incidents this shift
- 1 · Table 7
- Checklist
- 3 of 3 complete
Emailed to Sam Ortiz, Danielle Okafor
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· Grave
Camera 14 goes dark.
At 1 a.m. on the floor, Surveillance loses the PTZ over the pit. The repair goes in as Critical with the safety-hazard flag, and managers hear about it immediately.
RM-0015 NewPTZ camera 14 — Surveillance: offline
Critical Safety hazard Security and Surveillance -
· Day
A chip runner doesn’t show.
Aaron Whitfield misses his shift without a call. The No Call/No Show goes on his points under your rules, and his AI risk level updates on its own.
AWModerateAaron Whitfield
Points
6.0
+4.0 30 days
No Call/No Show Score: 48 -
· Day
Danielle opens the dashboard.
Tommy’s key employee license expires in 12 days. Priya’s Title 31 training is past due. Marcus Bell is rated High risk, with the concerns behind it. HR starts the day knowing exactly where to look.
MBRisk InsightMarcus Bell
High Score: 72Attendance has slipped over the last 60 days, escalating from tardies to a no call/no show.
Concerns
- 3 tardies in 30 days
- No Call/No Show on a Swing shift
- Prior verbal warning for attendance
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· Day
Marcus signs his written warning.
Elena presents it on her screen. Marcus adds his comments and signs, then Elena, then Danielle. Signed, timestamped, on file — and a 30-day PIP starts today.
SignedWritten Warning
Marcus Bell
Employee
Elena Ruiz
Supervisor
Danielle Okafor
HR
Starter data
Preloaded for a card room.
Pick gaming when we set you up and the starter data comes with it. Rename, add or remove anything — then we import your roster.
Departments
- Casino
- Security and Surveillance
- Finance
- Kitchen
- Bar
- Service
- Facilities
- Administration
Positions
- Poker Dealer
- Pai Gow Dealer
- Blackjack Dealer
- Chip Runner
- Casino Host
- Cage Cashier
- Floor Supervisor
- Security Officer
Shifts
- Grave
- Day
- Swing
Dealer errors
- Misdeal
- Burn & turn
- Mucked hand
- Failed to offer bank
- Mis-set house way
- Color buy error
- Misread hand
- Dispute over placed bet
Point reasons
- Late
- No Call/No Show
- Working with Expired Badge
- Badge renewed 13 – 7 days before expiration
- Lost Badge
- Meal period violation
Surveillance checklist
- Check DVRs for missing footage
- Check Key Log and Key Box
- Check each camera’s placement
- A Key Employee on duty all shift
- Inspect radios and batteries
We import your roster.
Send a spreadsheet from payroll or wherever your people live. We bring it in for you — 26 fields, emergency contacts included.
From the floor
We use HR PaperTrail everyday to check employee records, requirements and disciplinary records…or just to refresh us on an employee's work history. It's a critical tool for our managers and gives us the confidence to address challenges by other employees or third parties.
Robyn Fox
HR Manager, Club One Casino
Disclosure: Club One Casino is owned by Brick HR’s president — HR PaperTrail was built there.
Get started
Put your floor on the record.
Tell us about your card room. We’ll personally reach out within one business day — and we’ll load your permits, licenses and dealer-error types for you.
More industries
Bars & Restaurants
Late shifts, RBS certifications, walk-in coolers and write-ups at 1 a.m. — on the record.
Facilities & Services
Crews across sites, guard cards, vehicles and equipment — one paper trail for all of it.
HR PaperTrail is software, not legal advice. Requirements summarized here are general; confirm specifics with your counsel or regulator. Names and screens show a fictional demo property.