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Field notes from the floor 13 essays · Updated Sep 28, 2026

The PaperTrail

Essays on documentation, discipline and the calls you'll one day have to defend. Written by an operator, from the floor of a California card room.

Kyle Kirkland

President, Brick HR

Illustration of an archive office: red binders, a desk lamp and a monitor showing surveillance footage and records.
Latest essay
Documentation Claims & appeals

Memory is not a record

Eyewitnesses are confident, sincere and often wrong. If your employment decisions rest on recollection, they rest on sand.

  • Even famous, settled eyewitness accounts turn out to be wrong, sometimes decades later.
  • In incident after incident, the witness version differed from what the cameras recorded.

Kyle Kirkland

· 3 min read

The archive

More from the floor.

A modern office with a running track painted through it, an employee jogging past the desks. Leadership
3 min read

Run your crew like a team, not a family

Calling your employees family feels good and sets everyone up for disappointment. Great teams run on data, candor and consistent calls.

Two people leaning over a dark wooden table, one signing a document with a pen. Culture
3 min read

Call your mom. Drink water. Document.

Three things every manager knows they should do more often. Only one of them will save you in a hearing, and the excuses for skipping it don't hold up.

Who's writing

Written from the floor, not the conference room.

Portrait of Kyle Kirkland

Written by

Kyle Kirkland

President, Brick HR

Kyle Kirkland is President of Brick HR, Inc., the company behind HR PaperTrail. He has led Club One Casino in Fresno, the card room where HR PaperTrail was first built, and has served as president of the California Gaming Association. He writes about the unglamorous side of management: documentation, discipline, and the decisions you will one day have to explain to someone who was not there.

Has led
Club One Casino, Fresno
Has served as
President, California Gaming Association

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Put your next hard call on the record.

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